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Warranty Information




CITIZEN (Five [5] Year Limited Warranty)
(Valid in the U.S., Canada and the Caribbean ONLY)

Citizen Watch Company of America, Inc.
U.S. Service Headquarters
1000 West 190th Street
Torrance, CA 90502

 

Citizen Watch Company of America, Inc., (COA), warrants this watch (except the case, crystal, bracelet, strap, other appearance parts and power cell) to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of five (5) years from the date of original retail purchase in the United States, Canada and the Caribbean.
If the watch exhibits a defect in normal use, Citizen will, at its option, either regulate, adjust, repair, or replace the movement, as necessary, free of charge within a reasonable time after the watch is returned during the warranty period
(a) if in person to the nearest United States or Canada service center or
(b) by insured mail or other insured carrier to U.S. Service Headquarters in Torrance, CA, or Canada Service Headquarters in Markham, Ontario.

As a condition to any warranty service obligation, the Warranty Card with all essential particulars filled in by the United Stated Retailer from whom the watch was purchased must accompany the watch when presented for warranty service.

THIS WARRANTY DOES NOT COVER:
  1. damage, accidental or otherwise, to the watch while in the possession of a consumer not caused by a defect in material or workmanship;
  2. damage caused by consumer misuse, tampering, or failure to follow the care and special handling provisions in the instructions;
  3. damage to the finish of the case, crystal, bracelet, strap, or other appearance parts caused by wear;
  4. moisture damage to a watch not marked "water resistant" on the case back;
  5. damage caused by the consumer's failuer to have the watch serviced, at the consumer's expense, in accordance with the following schedule of regular maintenance:
    1. power cells must be replaced immediately when power is lost (EXCEPT ECO-DRIVE WATCHES)
    2. water resistant watches should be tested and resealed ever three years or whenever the battery is replaced, whichever comes first
  6. damage caused by repairs or alterations of the watch by anyone other than one of the Worldwide Service Centers listed in the booklet.
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE FIVE (5) YEAR DURATION OF THIS EXPRESS LIMITED WARRANTY. COA DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES AND IN NO EVENT SHALL COA'S LIABILITY EXCEED THE RETAIL VALUE OF THE WATCH FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTY WITH RESPECT TO THE WATCH.

Some States do not allow
(a) limitations on the duration of any implied warranty and/or
(b) the exclusion or limitation of incidental or consequential damages, so the above limitations and/or exclusions may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

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