Q: Are you watches authentic and new?
A: Yes, all our watches are authentic genuine name brand watches in
brand new condition with original manufacturer's packaging
Q: Do you have all the watches in stock?
A: Our watches are in stock and ready to ship. Our web site updates
twice per day. Occasionally, out of stock items may be purchased before the
update, in this case, we will not charge your credit card and notify you with any changes.
Q: Is your web site secure?
A: Yes, all customer information is protected by 256-bit SSL encryption.
We take security seriously. All orders are screened by our security
measurement. All fraudulent activities will be reported to proper authorities.
Q: When will you ship my watch?
A: All orders will be shipped within 2 business days. You will be contacted
if we could not ship your order due to payment issues, invalid address,
defective product and so on.
Q: When can I expect to receive my watch?
A: The average delivery time to a destination within the U.S. is 2-3 days
by Priority Mail. Overnight Express Mail service is also available.
For international order, 3-4 days via FedEx or 7-10 days via airmail.
Q: What happens if my order is lost during
transit?
A: All shipments are insured. We will file insurance claim and send
a replacement or issue refund.
Q: I am not a U.S. resident, do I need
to pay custom duty tax and if so, how much?
A: Bigapplewatch ships worldwide. Please check with your local custom
office or tax authority for your tax obligations.
Q: What happens if I received my watch
and it does not work?
A: We check every watch before shipping. In case your watch is dead
on arrival, please contact us within 30 days for replacement or return
for a refund.
Q: Does the watch have a working battery?
A: Yes, all watches have a working battery and are in working condition
when we ship your order. In case your watch does need a new battery
within 30 days of purchase, you can take the watch to your local jeweler
or watch repair shop to have battery replaced. We will reimburse the
cost of changing the battery, up to $15.00.
Q: What is your return policy and who
provides warranty?
A: We have a 30-day return policy for refund or exchange. After 30 days,
watch manufacturer will provide warranty.
Q: Is there a re-stocking fee for returns?
A: Yes, there will be a 15% re-stocking fee for all non-defective returns.
Please contact us by email or by phone if the watch appears to be defective.
Q: How do I adjust the band size?
A: Links can be removed by using proper tool to make the wrist size
smaller. To increase the size, you will need to order extra links from
the watch manufacturer; most of them provide extra links for free.
Q: What is your operation hours and how
to contact you?
A: Our operation hours are Monday - Friday from 10:00 AM to 5:00 PM.
You can contact us by phone or Email or Live Chat.
