Welcome
to Customer Service at Big Apple Watch
|
Why
shop at Big Apple Watch
- Large
selection of name brand watches
- Secure
online purchasing or buy at the store
- Conveniently
located at 249-17 Northern Blvd, Little Neck (Northern
Blvd and Marathon Pkway)
- Next
business day shipping on in-stock items
- Courteous
customer service
- Local
pickup and services
- 365
day return policy, money back guarantee
|
 |
Term
of Sales
Your
order
-
You
will receive an email confirmation once your order is accepted
-
You
will receive an shipping confirmation email when your items
are shipped
-
You
can check your order status online or by email us at care@Big Apple Watch
or call us at 1-888-288-4269
-
Occasionally,
orders are cancelled by our system due to item(s) are not
available, difficulty processing payment or can not ship to
the address provided
Payment
Shipping
-
Big Apple Watch
offers next business day shipping for in-stock merchandise
-
Orders
will be shipped via United States Postal Service Priority
Mail / First Class / Global Priority / Express mail
-
All
orders shipped are fully insured
- For international
shipment, custom tax or your local tax may apply, which is the
sole responsibility of the buyer. Please check your local tax
law.
Warranty
-
Warranty
is provided by watch manufactures (see
details)
-
Big
Apple Watch will accept return of merchandise within 365 days
of ship date.
-
Customer
must contact Big Apple Watch to obtain a MRA number by contact
customer service by emailing care@Big Apple Watch or call
1-888-288-4269. We will not accept any returns without a MRA
number
-
The
returned merchandise must be in the original condition and
accompanied by proof of purchase and all original documentation
and packaging in order to be accepted for return / exchange
-
Upon
receipt and acceptance of your return, Big Apple Watch will
refund your purchase price minus shipping charge (if applicable)
and a 15% restocking fee.
-
Big Apple Watch
is not responsible for merchandise that it does not actually
receive or is not returned in accordance with these terms.
-
If
you receive a damaged or defective merchandise, please contact
our customer service within 5 days of delivery
Privacy
Policy
updated October 1, 2008
At Big Apple Watch, we are committed to protecting
your privacy and personal information. All information collected
on the site will be kept confidential. All credit card information
will be destroyed immediately after payment is processed and confirmed.
Please contact us by phone or email or write to us if you have
any questions or concerns.
sales@Bigapplewatch.com
tel: 1-888-288-4269
Information will be collected at the following point at Big Apple Watch
My Account
You do not have to create an account in order to make a purchase.
But by creating an account, the system will remember your personal
and purchase information to make the future purchase fast and
easy. You can also check your purchase history under my account.
At all times, your personal information is accessible to you to
review, edit, or update as necessary by clicking on the "My
Account" link. All information is protected by your user
name and password.
Order
We request information from the user on our order form when making
a purchase. Here is where a user must provide their contact information,
like name and shipping address, and financial information, like
credit card number and expiration date. This information is used
for billing purposes and to fill the customer's order. If we have
difficulty processing an order, this contact information is used
to communicate with the customer.
Cookies
A cookie is a piece of data stored on the user's hard drive containing
information about the user. We use both session and persistent
cookies. Cookies enable us to track and target the interests of
our users in the aggregate by analyzing popular areas and products
to enhance future experiences on our site. Cookies do not cause
damage to your computer systems or files, and only the web site
that transferred a particular cookie to you can read, modify or
delete such cookie. If you do not want information collected through
the use of cookies, there are simple procedures in most browsers
that allow you to delete existing cookies, to automatically decline
cookies, or to be given the choice of declining or accepting the
transfer of particular cookies to your computer.
Usage Tracking
Big Apple Watch tracks the traffic throughout our site. This
information is used to compile overall statistics and is not recorded
at an individual level. This includes IP (internet protocol) addresses,
browser type, ISP (internet service provider), referring/exit
pages, platform type, date/time stamp, and #of clicks to analyze
trends, administer the site, track user's movement in the aggregate.
The statistics help us decide which products and services best
serve our members and guests.
Sharing
Big Apple Watch does not share your information with any third
party. We reserve the right to disclose your personal information
if we believe that we are required to do so by law or to comply
with legal process or governmental requests.
Links
This website contains links to other sites. Please be aware that
we are not responsible for the privacy practices of such other
sites. We encourage our users to be aware when they leave our
site and to read the privacy statements of each and every website
that collects personally identifiable information.
Catalog, Newsletters, Etc.
If a user wishes to subscribe to our catalog, newsletter, etc.,
we ask for contact information such as name, street address and
e-mail address to provide these communications. Because we respect
our users' privacy, we provide a way to opt-out of these communications.
Security
Big Apple Watch takes every precaution to protect our users'
information. When our registration/order form asks users to enter
sensitive information (such as credit card number), that information
is encrypted and is protected with the Secure Socket Layers (SSLs)
encryption software. While on a secure page, such as our order
form, a lock icon appears on the bottom of your Web browser. When
you are not on a secure page, no lock icon will appear. All credit
card information will be destroyed once the payment is processed
and confirmed. If we cannot process your payment due to invalid
card info, bank decline, invalid shipping address or any other
reasons, we will contact buyer. Credit card information will be
destroyed and order will be cancelled in 7 days if it cannot be
processed.
Changes to This Policy
We reserve the right to change this privacy policy, and any of
our policies or procedures concerning the treatment of information
collected through the site, without prior notice. You can determine
when this privacy policy was last revised by referring to date
at the top of this page. Any changes to our privacy policy will
become effective upon posting of the revised policy on the Internet,
accessible through the site. Use of the site following such changes
constitutes your acceptance of the revised policy then in effect.
We encourage you to periodically review our privacy policy to
ensure familiarity with our most current version.
Secure
Shopping
At Big Apple Watch, we are committed to protecting
your privacy and personal information. All information collected
on the site will be kept confidential. When you make a purchase
online with Big Apple Watch, all information collected from
payment form is encrypted by 512 bit SSL encryption. All credit
card information will be deleted once the payment is processed
and confirmed. Please contact us by phone or email or write to
us if you have any questions or concerns.
Contact
us
Big Apple Watch
249-17 Northern Blvd
Little Neck, New York 11362
United States of America
Watch
Water Resistance Information
The different levels of water resistance as expressed
in meters are only theoretical. They refer to the depth at which
a watch will keep out water if both watch and the water are
perfectly motionless. These conditions, of course, are never
met in the real swimmer's or diver's world. In real life, the
movement of the wearer's arm through the water increases the
pressure on the watch dramatically; so it can't be worn to the
depths indicated by lab testing machines.
Usage Recommendations
The following usage recommendations are suggested
by most watch manufacturers.
Water-resistant to 30 meters (100 feet). Will
withstand splashes of water or rain but should not be worn while
swimming or diving.
Water-resistant to 50 meters (165 feet). Suitable for showering
or swimming in shallow water.
Water-resistant to 100 meters (330 feet). Suitable for swimming
and snorkeling.
Water-resistant to 150 meters (500 feet). Suitable for snorkeling.
Water-resistant to 200 meters (660 feet). Suitable for skin
diving.
Please note that we do not recommend swimming or diving with
your watch unless it has a screw-down crown (also known as screw-lock
or screw-in crown) and is water-resistant to at least 100 meters.
